FAQ

❓ Frequently Asked Questions (FAQ)

Where are your products made?

All REIVI products come from European makers — mainly Estonia, Lithuania, Latvia and Finland.
We work only with small, high-quality workshops in the EU, following minimalist Nordic aesthetics and long-lasting design.

Do you ship to my country?

We ship to:

  • All EU countries

  • Canada

If you're outside these regions and interested in our products, you can contact us — we'll try to help.

How long does delivery take?

  • Finland: 2–5 business days

  • EU: 3–7 business days

  • Canada: 7–14 business days

Every order includes tracking and ships from within the EU.

Which payment methods do you accept?

We support:

  • Credit & debit cards

  • Apple Pay / Google Pay

  • Paytrail (Finnish online banks)

  • MobilePay

  • Klarna (when available)

All payments are secure and encrypted.

What is your return policy?

You may return any item within 14 days of delivery.
Products must be unused and in original condition.

To start a return, email reivicontact@gmail.com with your order number.
We reply fast and guide you through the process.

Are your bags water-resistant?

Some products are fully water-resistant or made from durable everyday materials.
Check each product page for specific details like waterproofing or reflective surfaces.

Do you offer gift options?

Yes — all REIVI products are shipped carefully packed and ready to gift.
Perfect for birthdays, holidays or Christmas.

Still need help?

Write to us anytime at reivicontact@gmail.com — we’re here to help.