Frequently Asked Questions (FAQ)

👜 Where are your products made?

All our products are designed and produced in Europe, mainly in the Nordic and Baltic region.
We collaborate with local brands and workshops that prioritize quality, sustainability, and ethical production.

By choosing REIVI, you support:

• European craftsmanship

• Responsible production

• A more sustainable economy

🌍 Where do you ship?

We currently ship across the European Union.
If you’re outside the EU and interested in our products, contact us — we’ll do our best to help.

All orders ship from within the EU, which means:

• No customs delays within the EU

• No surprise import fees within the EU

• Faster, reliable delivery

💳 What payment methods do you accept?

You can pay securely with:

• Credit & debit cards (via Shopify Payments)

• Apple Pay & Google Pay (via Shopify Payments)

• Finnish online bank payments (via Paytrail)

• Mobile payments: MobilePay and Siirto (via Paytrail)

• Invoice & instalments (e.g., Walley/OP Lasku/Jousto, when available via Paytrail)

All payments are encrypted and processed by trusted providers.

🔄 What’s your return policy?

You can return any unused item within 14 days of delivery.
Items must be in original condition and packaging.

To start a return, email reivicontact@gmail.com.
We’ll guide you through the process quickly and easily.

📦 How long does shipping take?

Most EU orders are delivered within 3–7 business days.
Rural areas may take a little longer.
You’ll receive a tracking link as soon as your order ships.

📬 Still have questions?

We’re here to help — write to reivicontact@gmail.com.